• Antrim
  • £ £13.52
  • Temporary
  • EO2sAntrim
  • jayne.moore@premiere-agency.com

Our client is interested in recruiting temporary EO2s to join their team in the Antrim location


Job role – EO2s

Location – Antrim

Rate of pay – £13.52 per hour

Hours of work – Monday – Friday – 37 hours per week

Starting – ASAP

Length of role – 51 weeks, possibility of extension


Main duties

This is a dual role with the intention that the candidates will commence training in admin team to approve payments and on cessation of this will train and consolidate as DS Decision Makers. It is unknown the period of time from payment approving to decision making and will be driven by business needs.

Admin Team- Payment approvers

  • To provide administrative support to the admin team in relation to processing and authorisation of payments.


  • Administrative duties as requested by admin team leads to including filing, scanning, printing of documents and monitoring shared email boxes and action as appropriate.
  • This list is not exhaustive

Discretionary Support Decision Making

  • Use a variety of IT systems (to include Legacy Benefit systems, Discretionary Support computer system, Debt Manager, Searchlight and Universal Credit computer system) to complete decisions on customer claims including notifying the customer of the decision and arrange for payment/notification actions following clam completion.
  • Provide excellent customer service, demonstrating professionalism and courtesy to customers
  • Escalate calls from vulnerable callers and   appointees/representatives per guidance
  • Escalate complaints per guidance
  • Take appropriate action on Unacceptable Customer Behaviour
  • Demonstrate flexibility, meeting customer demand in a fast paced environment

This list is not exhaustive.


Experience needed / Qualifications

  • Must have proof of 5 GCSEs including Maths and English Grades A-C or equivalent
  • Must have proof of 2 A Levels in two different subjects


If interested in this role please submit an updated CV to jayne.moore@premiere-agency.com