• £ £21,000
  • Permanent
  • AAK - Perm - CD
  • michael.callaghan@premiere-agency.com

Position: Customer Relations Administrator (CRA).

Physical area :

Irish Waste Services Ltd.
94-96 Hillsborough Road,
Carryduff
BT8 8HT

Areas of responsibility:

  • The day to day management of customers.
  • Service booking,
  • Service documentation compilation, collation and
    return.
  • Service invoicing,
  • Invoice Payment receipt
  • Ensure all customer KPI’s are met and maintained.

Overall purpose of the job:

  • To develop an efficient and effective customer account system.
  • To ensure all customer’s needs and requirements
    are met through KPI’s.
  • To ensure the customer’s account is managed in
    an effective manner both operationally and
    financially.
  • To develop an effective & efficient working
    relationship with other departments.

Key Tasks and Duties:

  • The day to day management of new and current contracts and customers in the
    company systems including addition of quotations and booking of scheduled services.
  • The management of any key performance indicators for contracts and customers.
  • The receipt of customers from the Business Development Managers (BDM) direct or
    Customer Relationship Manager once the services have been set up and are
    operational.
  • Raise, accrue and attain all Service records, DA & IWS consignment notes, method
    statements & waste identification labels for all services.
  • Ensure all labels are pre-printed and available for services.
  • Complete & forward quotations, terms & conditions & method statements to the
    customers when required.
  • Raise Service Records directly from customers & liaise with services & treatment
    regarding availability through the relevant channels.
  • Compile all monthly & contract documentation for supply to services.
  • Provide transportation with a service schedule for all customers in the area for the
    week ahead.
  • Contact customers in relation to repeat / scheduled services.
  • Ensure the arrival /non-arrival of vehicles to provide services daily and contact the
    customer accordingly.
  • Responsibility for follow-up & update of all jobs quoted for & not carried out.
  • Responsibility to ensure all repeat services are carried out on time & the relevant jobs are followed up.
  • Book BDM’s to attend customer’s sites and assess services when necessary.
  • Record & forward customer service queries / complaints to the relevant personnel.
  • Attain order numbers for Services from customers.
  • Raise service invoices and forward them and the service documentation to the relevant person / department(s) for payment.
  • Attain payment for any outstanding debt on any accounts managed.
  • Attend a monthly meeting to review account development & any issues etc.
  • Any other tasks or requirements deemed necessary.

Necessary Experience:

  • Previous admin experience.
  • Invoicing/Previous financial experience.
  • Excellent attention to detail
  • Good decision making and problem solving skills
  • Knowledge of MS Office and the ability to learn other software

To apply, please click the link below.