• BSO Payroll Service Centre, College Street, Belfast
  • £ £11.53
  • Temporary
  • Senior Payroll Officer
  • darius.gruzauskas@premiere-agency.com

The postholder will supervise and participate in the provision of the full range of
Payrolling activities for the HSC ensuring a responsive and high quality services at all
times. This will include use and maintenance of the SAP system to ensure that
management information is accurate and using this information to ensure that all
activity is progressing in a timely manner, identifying any delays or blockages and
taking remedial action to resolve issues arising. In addition the postholder will be
expected to ensure clarity of communications with managers and employees,
particularly on issues of concern arising from Payroll Concerns.
The postholder will be required to provide training and support to Payroll Officers
across the centre and specifically those under their charge.
The postholder will be required to contribute to a process of continuous improvement,
including a number of initiatives aimed at improving general payroll processes across
the HSC.

Service Delivery
1. Take a key role in the delivery of a high quality Payroll service in line with PSC
KPIs through the participation in, and management of, Payroll Workstreams in
accordance with Payroll Service Centre procedures, relevant employment
legislation and best practice.

2. Be responsible for ensuring that all necessary pre-closedown checks are carried
out, following up on any discrepancies and liaising with the relevant payroll teams
on matters of discrepancy / concern in accordance with agreed procedures.
3. Ensure that employee contacts are managed and maintained appropriately, (for
example Telephone, Email communications).

4. Provide training, advice, and guidance to payroll officers within the PSC,
particularly in relation to any issues of concern arising during the payroll
closedown process.
5. Using management information to identify any blockages or delays within the
postholders area of responsibility which are preventing the PSC from meeting
agreed KPI’s, and taking corrective action, where appropriate, towards ensuring
the development and delivery of an efficient and effective Payroll service.
6. Ensure that any blockages or delays are reviewed for appropriate action and
escalated as necessary to senior managers.
7. Provide professional and sound advice to HSC managers on a range of
operational issues relating to specific payroll exercises, ensuring that managers
are clear on their responsibilities and are operating within the agreed policy and
8. Communicate effectively with employees particularly during the closedown
process to ensure they are engaged during this process and particularly when
dealing with any issues of concern arising.
9. Receive and resolve first level queries regarding payroll issues, within agreed
resolution timeframes, from managers, staff and members of the public.
10. Provide a first line of advice to HSC managers in relation to the requirements for
payrolling information to be submitted on HRPTS and other system-related
issues, liaising with third parties to resolve issues where necessary.
11. Participate in the investigation of / drafting of responses to HSC
employees/managers in response to queries or complaints.
12. Assist with system testing as required and proposals for system enhancements.
Collaborative Working
13. Establish, maintain and develop close working relationships with staff at all
levels throughout the HSC.
14. Participate in working groups within and outside PSC, as required.


15. Assist with initiatives to address payroll and retention difficulties, in close liaison
with senior payroll staff, including providing support in the planning and
organisation of large scale payrolling projects (e.g. Pension Band Review, AFC
16. Ensure that payroll information systems are kept fully up to date, to facilitate the
production of regular and ad hoc payroll reports from the HRPTS system. Assist
if required, in the provision of information reports relating to payroll activity, in
support of senior payroll staff.
17. Ensure that quality standards in relation to key performance indicators are met
at all stages of the payroll process, providing relevant information to senior staff
to facilitate monitoring of standards, and taking corrective action if issues arise.
18. Continually strive to improve quality, standards and procedures within the
department, identifying areas for improvement and/or areas of concern, and
contributing to any associated development work.

19. Review individually, in line with PSC requirements, the performance of
immediately subordinate staff, providing guidance on personal development
requirements, advising on and initiating, where appropriate, further training.
20. Maintain staff relationships and morale amongst the staff reporting to him/her.
21. Review the organisation plan and establishment level of the service for which
he/she is responsible to ensure that each is consistent with achieving objectives,
and recommend change where appropriate.
22. Delegate appropriate responsibility and authority to the level of staff within
his/her control consistent with effective decision making, while retaining overall
responsibility and accountability for results.
23. Participate, as required, in the selection and appointment of staff reporting to
him/her in accordance with procedures laid down by the BSO.
24. Take such action as may be necessary in disciplinary matters in accordance
with procedures laid down by the BSO.


The post holder will be required to:
25. Ensure the BSO’s policy on equality of opportunity is promoted through his/her
own actions and those of any staff for whom he/she has responsibility.
26. Co-operate fully with the implementation of the BSO's Health and Safety
arrangements, reporting any accidents/incidents/equipment defects to his/her
manager, and maintaining a clean, uncluttered and safe environment for
patients/clients, members of the public and staff.
27. Adhere at all times to all Trust policies/codes of conduct, including for example:
o Smoke Free policy
o IT Security Policy and Code of Conduct
o standards of attendance, appearance and behaviour
28. Contribute to ensuring the highest standards of environmental cleanliness within
your designated area of work.
29. Co-operate fully with regard to BSO policies and procedures relating to infection
prevention and control.
30. All employees of the BSO are legally responsible for all records held, created or
used as part of their business within the BSO including patients/clients,
corporate and administrative records whether paper-based or electronic and
also including emails. All such records are public records and are accessible to
the general public, with limited exception, under the Freedom of Information act
2000 the environmental Information Regulations 2004 and the General Data
Protection Regulations. Employees are required to be conversant with the BSOs
policy and procedures on records management and to seek advice if in doubt.
31. Take responsibility for his/her own ongoing learning and development, in order
to maximise his/her potential and continue to meet the demands of the post.
32. Represent the BSO’s commitment to providing the highest possible standard of
service to patients/clients and members of the public, by treating all those with
whom he/she comes into contact in the course of work, in a pleasant, courteous
and respectful manner.


1. A level 4 qualification such as HNC or
equivalent / higher qualification in a
business/administrative related subject AND
1 years’ experience in a clerical /
administrative role within a Human
Resources / Payroll / Finance or Customer
Service environment
4 GCSEs at Grades A-C including English
Language and Maths or equivalent / higher
qualification AND 2 years’ experience in a
clerical / administrative role within a Human Resources / Payroll / Finance / Customer
Service environment
3 years’ experience in a clerical/administrative
role within Payroll / Human Resources / Finance
or Customer Service Environment.

2. Two years’ experience in the use of Microsoft
Office products including as a minimum, MS
Word and MS Excel.

3. Ability to work as part of a team
4. Ability to lead and supervise staff
5. Ability to use own initiative
6. Ability to interrogate, manipulate and
interpret data
7. Ability to identify problems and
recommend appropriate solutions.
8. Effective planning and organisational
skills with an ability to prioritise own
9. Effective communications skills to meet
the needs of the post in full.


This job starts ASAP and is up till the end of April

Please only apply if you meet Essential Criteria