• Belfast, but working from home after 2 weeks training
  • £ £11.53
  • Temporary
  • BSO ITS
  • darius.gruzauskas@premiere-agency.com

Great opportunity to work for well established company. For a service desk technician pay is £11.53

If you don’t meet your criteria, please apply with cover letter explaining why we should hire you!

Essential Criteria:
1. Either
a. GCSE Mathematics & English (Grades A-C) OR equivalent qualification to
demonstrate literacy and numeracy OR higher qualification
AND
2 x A Levels equivalent OR higher qualification
AND
At least 18 months relevant experience*

OR

b. At least 3 years relevant experience*
AND
2. Ability to work as an effective member of a team and a proven ability to work on own
initiative with minimum supervision;
3. Proven ability to communicate effectively, both orally and in writing (as appropriate to
meet the needs of the post in full), and to establish good professional relationships;
4. Ability to work accurately, demonstrating attention to detail, while working to tight
deadlines;

*Relevant experience is defined as providing or supporting information and communications
technology systems in a Service Desk, Helpdesk or customer service environment

Service Delivery
a. Log incidents and service requests received by telephone, email or via the vFire
portal from Health Service staff and third party suppliers
b. Provide first level resolution services for a number of systems (e.g. Active
Directory password resets, Samdung activations and password resets, creating
email addresses and managing mailbox permissions using MS Exchange etc)
c. Liaise with customers to acquire the necessary details regarding logged incidents
and service requests
d. Liaise with second level support teams and third party suppliers to ensure
incidents and service requests are dealt with in a timely manner
e. Publish notifications about service outages to customers
f. Monitor the progress of incidents and service requests that are the responsibility
of the Service Desk and action in order to meet SLA targets
g. Manage incident escalations
h. Provide technical expertise, feedback and guidance to customers
i. Produce incident status reports and assemble these for distribution to relevant
managers on a monthly, quarterly or ad hoc basis as appropriate

j. Issue laptops and data projectors on loan to ITS staff as required, and maintain
associated records
k. Undertake any other duties of a similar nature and appropriate to the grade as
may be assigned by the Service Desk Manager

This position is a temporary contract for 6 months, but it might be extended

Starting ASAP please send you CV to darius.gruzauskas@premiere-agency.com