• Derry Londonderry
  • £ £11.70ph
  • Temporary
  • ND - CHM - NICS - Telephony
  • natalie.donnelly@premiere-agency.com

We are currently recruiting for telephony advisors to start asap on Monday 28th March 2022 to join Northern Ireland Civil Service in the Derry Londonderry area.   Starting on Monday 28th March 2022.  

The role is available from 28th March initially for 51 weeks with possibility of extension.  Please note full attendance is essential for the first 6-8 weeks for training purposes. 

Hourly Pay: £11.70

37 hours per week Monday to Friday between 8am and 8pm and every 4th Saturday

Key Responsibilities:

  • Answer calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
  • Work collaboratively towards delivering and promoting resilience and ability to work in a pressurised telephony environment
  • Good verbal and written communication skills
  • Ability to build rapport with colleagues and customers
  • Ability to work within and contribute to a team environment
  • Ability to work accurately within set deadlines and to achieve targets
  • Basic IT skills with an aptitude for learning new systems
  • Organised with good time management skills
  • Excellent interpersonal skills

Essential Criteria:

  • 5 GCSE / GCE ‘O’ Level qualifications at Grade C or above, which must include English and Mathematics.(certs required)

To apply please send your CV via the link.