• Antrim Civic Centre
  • £ £10.41
  • Temporary
  • Admin antrim civic centre
  • darius.gruzauskas@premiere-agency.com

MAIN PURPOSE OF JOB
 To provide a comprehensive clerical/administrative customer care service as
part of the Business Support Team.
 Provide a high level of internal and external customer service including taking
ownership of customer queries and following issues through to completion.
 Demonstrate a team approach to achieving the objectives of the Waste
Management Department through full flexibility in relation to tasks undertaken
and demonstrate the ability to carry out multiple tasks at one time.
PRINCIPAL RESPONSIBILITIES:
1 To be the first point of contact for external customers accessing the
Department Services, dealing with a consistently high volume of telephone
calls, Live Chat and emails
2 Provide a full administration service to include minute taking, word
processing/spreadsheets, presentations, mail shots, databases and
servicing meetings.
3 Deal with all customer contacts within the section in accordance with the
Council’s Charter for Customers. Aim to exceed customer expectations
and resolve wherever possible, customer contact to conclusion without
referring the customer to other staff and advise customer of outcome.
4 Carry out work of the Section following financial procedures, including
receiving payments and their reconciliation.
5 Assist with the organisation and administration of events and launches, e.g.
project launches including room bookings, registration and hospitality
arrangements.
6 Efficiently maintain records and statutory data to facilitate reporting and the
retrieval of documents. Provide information from records when required to
assist officers with reports, or queries such as Freedom of Information
requests.
7 Provide information as requested to the customer and this may include the
need to collate and gather the relevant data.
8 Process and maintain information on various specialised bespoke
databases of the Council producing regular and requested reports and
statistics.
9 Ensure the presentational quality of outgoing correspondence is in line with

corporate communication standards.
10 Undertake any other duties deemed to be within the scope of the post.
The principal responsibilities listed above are an indicator of the main aspects
of the role as opposed to representing a definite list.
GENERAL RESPONSIBILITIES
1 Demonstrate a team approach to achieving the objectives of the Section
through full flexibility in relation to tasks undertaken.
2 Provide a high level of internal and external customer service including
taking ownership of customer queries and complaints and following issues
through to completion.
3 Continuously develop personal knowledge and skills to enhance internal
and external customer service.
4 Comply with, and ensure that other staff comply with, Council’s policies and
procedures including those relating to health, safety, wellbeing and
safeguarding.
5 Promote equality and diversity across all service areas through clear
leadership, effective policy implementation and demonstrating appropriate
behaviours in line with Council values.
6 Carry out any other relevant duties which may be assigned including
working in other sections of the Department and Council.

 

Essential Criteria

Minimum 5 GCSE’s (Grades A-C)
to include English Language and
Maths or equivalent

Consideration may be given to
those candidates who do not hold
the above academic qualification
but who can demonstrate a
minimum of 4 year’s relevant
experience or clerical experience
including minute taking.

A minimum of 2 years’
administrative or clerical
experience including minute taking.
Experience in a customer service
role to include direct customer
contact (by phone and in person)
and responsibility for dealing with
customer complaints and queries

 Good planning and
organisational skills
 Excellent customer service
skills
 Effective organisational and
time management skills
 Ability to work to a high
standard with minimum
supervision
 High degree of discretion and
confidentiality

Competent in the use of Windows
and Microsoft Office applications.

 

Please only apply if you meet Essential Criteria