• Place
• £ 8.72ph
• Temporary

Our client is interested in recruiting a temporary Call Agent to join their team in the Ballymena location

Job role – Call Agent

Location – Ballymena

Length of role – Temporary ongoing

Hours of work – Monday – Friday 8.30am-5pm

Rate of pay – under 25s £8.20 over 25s £8.72 rising to £8.55 after 12 weeks worked

Job description

• The job holder will provide a range of administrative support functions within the metering services department, initially in support of meter recertification programme, which primarily involves, but not limited to
• Registering keypad payments
• Arranging and scheduling customer appointments for meter changes by incoming phone calls, letters and emails, always mindful of our customer services values.
• Organising and preparing letters for posting
• Providing support to electricians on the ground to ensure all customer appointments are kept and work completed
• Other general admin duties

Essential Criteria

• Must have proof of Maths and English Grades A-C or equivalent
• IT Competency
• Customer Service skills and experience
• Positive attitude
• Ability to work on own initiative and unsupervised

If interested in this role if you can please send an updated cv across to jayne.moore@premiere-agency.com with ‘Call Agent – Ballymena’ in the subject title for consideration.